At By W, every piece is thoughtfully crafted by hand, making each item truly unique. Because of the handmade nature of our designs, all sales are final.
We are unable to accept returns or exchanges, but if your order arrives damaged or there is an issue with your item, please reach out to us at whitney@bywnyc.com within 7 days of receiving your order. We’re committed to ensuring you’re happy with your purchase and will work with you to resolve any issues.
